Principles of Management - Practice Midterm Examination
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Câu 1. A customer-service company uses an “upside-down pyramid” idea. Which statement best matches this approach?
- A. Senior managers exist mainly to support employees who directly serve customers.
- B. Front-line employees should report every customer issue directly to the CEO.
- C. Managers should keep decision-making concentrated at the top of the hierarchy.
- D. Customer-facing employees should work independently without managerial support.
Câu 2. Which statement best contrasts Fayol’s administrative approach with Taylor’s scientific management?
- A. Fayol focused on employee pay systems, while Taylor focused on organizational culture.
- B. Fayol emphasized broader managerial principles, while Taylor focused on improving work methods and task performance.
- C. Fayol rejected planning, while Taylor rejected measurement.
- D. Fayol focused on informal groups, while Taylor focused on democratic leadership.
Câu 3. Why did Max Weber view bureaucracy as useful for organizations?
- A. It removes the need for formal authority.
- B. It encourages managers to base decisions mainly on personal relationships.
- C. It promotes consistency through rules, hierarchy, and clearly defined responsibilities.
- D. It allows employees to change procedures whenever they prefer.
Câu 4. A company follows all relevant laws when advertising a product, but some managers believe the advertisement is misleading. Which statement is most accurate?
- A. The advertisement must be ethical because it is legal.
- B. Ethics and law always have exactly the same standards.
- C. Government regulations determine every ethical decision.
- D. An action can be legal while still creating an ethical concern.
Câu 5. What is a key purpose of a formal code of ethical conduct?
- A. To communicate organizational values and provide guidance when employees face ethical choices.
- B. To remove the need for managers to exercise judgment.
- C. To guarantee that employees always maximize short-term profit.
- D. To replace external laws and regulations.
Câu 6. Which example belongs most clearly to an organization’s specific environment rather than its general environment?
- A. A change in national demographic patterns
- B. A major supplier negotiating delivery terms with the company
- C. A change in national interest rates
- D. A shift in society’s attitudes toward environmental protection
Câu 7. A manufacturer reduces packaging waste and lowers its use of energy without reducing product quality. Which Triple Bottom Line dimension is most directly emphasized?
- A. Profit
- B. People
- C. Planet
- D. Governance
Câu 8. Which statement best describes sustainable development?
- A. Meeting current needs while preserving the ability of future generations to meet their needs.
- B. Using resources as quickly as possible to maximize current economic growth.
- C. Protecting future resources even when present social needs are ignored.
- D. Focusing only on environmental protection and excluding economic concerns.
Câu 9. In a high-context culture, a manager is most likely to rely on:
- A. Only explicit written instructions and direct statements.
- B. Numerical data instead of interpersonal communication.
- C. Standardized procedures that eliminate the need for context.
- D. Situational cues, relationships, and nonverbal signals in addition to spoken words.
Câu 10. Which set correctly represents the four areas of a balanced scorecard?
- A. Revenue, profit, cash flow, and market share
- B. Financial performance, customer perspective, internal processes, and learning and growth
- C. Hiring, training, compensation, and turnover
- D. Production volume, inventory, delivery speed, and equipment use
Câu 11. A retail chain hits its monthly sales target, but it uses substantially more labor hours and materials than planned. How should its performance be described?
- A. Efficient but not effective
- B. Neither effective nor efficient
- C. Effective but not efficient
- D. Both effective and efficient
Câu 12. Which manager is most likely a middle manager?
- A. A chief executive who sets the organization’s overall direction
- B. A cashier who serves customers
- C. A board member who approves major investments
- D. A manager who oversees several store managers and reports to a senior executive
Câu 13. Which assumption is most consistent with McGregor’s Theory Y?
- A. People can exercise self-direction and accept responsibility under suitable conditions.
- B. Employees naturally avoid work and need close supervision.
- C. Workers usually resist responsibility and prefer others to make decisions.
- D. Employees perform well only when managers use strict external controls.
Câu 14. An employee reports that a supervisor has been falsifying safety records. The employee is acting primarily as a:
- A. Strategic planner
- B. Whistleblower
- C. Middle manager
- D. External stakeholder
Câu 15. Which statement best reflects corporate social responsibility?
- A. Organizations are responsible only for meeting financial targets.
- B. Organizations should avoid all risk, even when a project benefits society.
- C. Organizations should consider their business interests together with their effects on society.
- D. Organizations should follow government rules but ignore stakeholder concerns.
Câu 16. A Vietnamese restaurant brand allows an independently owned restaurant in another country to use its name, recipes, and operating system in return for fees. This is:
- A. A joint venture
- B. Exporting
- C. Licensing only
- D. Franchising
Câu 17. A government places a tariff on imported coffee equipment. What is the most likely direct effect?
- A. Imported equipment becomes more expensive, which may give domestic producers greater protection from foreign competition.
- B. Imported equipment automatically becomes cheaper for local buyers.
- C. The tariff guarantees equal prices for domestic and imported equipment.
- D. The tariff eliminates the need for companies to consider international suppliers.
Câu 18. Which statement best distinguishes a strategic plan from a tactical plan?
- A. A strategic plan is always prepared by front-line employees, while a tactical plan is prepared by the CEO.
- B. A strategic plan sets broad long-term direction, while a tactical plan explains how a part of that direction will be carried out.
- C. A strategic plan covers only finance, while a tactical plan covers only production.
- D. A strategic plan is short-term, while a tactical plan is always long-term.
Câu 19. A company develops three possible future demand patterns and prepares a response for each one. What management practice is this?
- A. Benchmarking
- B. Feedback control
- C. Scenario planning
- D. Budget control
Câu 20. Which statement correctly distinguishes input standards from output standards?
- A. Input standards measure customer satisfaction, while output standards measure employee attitudes.
- B. Input standards and output standards both measure only working hours.
- C. Input standards focus only on profit, while output standards focus only on culture.
- D. Input standards focus on resources or effort used, while output standards focus on the results achieved.
Câu 21. In an upside-down pyramid, managers are expected to support employees who are closest to the customer rather than treating themselves as the only source of value.
- A. Đúng
- B. Sai
Câu 22. If an organization complies with the law, managers can conclude that its behavior is automatically ethical.
- A. Đúng
- B. Sai
Câu 23. A customer, supplier, or competitor that directly interacts with an organization belongs to its specific environment rather than its general environment.
- A. Đúng
- B. Sai
Câu 24. The “planet” dimension of the Triple Bottom Line focuses on environmental impacts such as waste, resource use, and emissions.
- A. Đúng
- B. Sai
Câu 25. High-context communication depends almost entirely on the literal meaning of spoken or written words and makes little use of relationships or situational cues.
- A. Đúng
- B. Sai
… và còn 5 câu nữa. Bấm Vào thi phía trên để làm toàn bộ 30 câu và xem đáp án.
