Questions 1-100: Choose the best answer for the following statements
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Câu 1. Good business writing is concise. Concise means that the writing…
- A. avoids the use of redundant phrases.
- B. is free of errors in grammar and punctuation.
- C. has been revised to include examples and research.
- D. contains proper documentation of resources.
Câu 2. Communication skills
- A. are not as important as technical skills for career success.
- B. are not necessary in today's competitive job market.
- C. are ranked by recruiters at the top of qualities they most desire in job seekers.
- D. cannot be learned; they are innate.
Câu 3. Which of the following best avoids flabby expressions?
- A. In very few cases do job applicants perform adequate research about a company.
- B. The CEO is of the opinion that stock prices will increase next quarter.
- C. Although many employees have requested training, we can't afford the extra expense.
- D. We do not expect any pay raises at this point in time.
Câu 4. Which of the following statements is most accurate?
- A. Because today's workers are more geographically dispersed, the need for well-written messages has declined.
- B. Employers rank oral and written communication skills as less valuable than hard skills such as mathematical computation, computer literacy, and troubleshooting.
- C. Communication skills are critical to your job placement, performance, career advancement, and organizational success.
- D. Business letters and interoffice memoranda remain the top forms of business correspondence.
Câu 5. Effective communicators avoid the flabby expression in the near future by using the word
- A. now.
- B. soon.
- C. probably.
- D. for.
Câu 6. What communication channel would be most appropriate when a written record or formality is required?
- A. Report or proposal
- B. Letter
- C. E-mail
- D. Blog
Câu 7. Long sentence lead-ins
- A. are unnecessary introductory words.
- B. introduce the "meat" of the message.
- C. avoid reader confusion.
- D. demonstrate effective language usage.
Câu 8. What is the preferred channel choice for today's corporate communicators?
- A. Memos
- B. Letters
- C. E-mail
- D. Instant messaging
Câu 9. I am writing this letter to inform you that is an example of
- A. a flabby expression.
- B. an effective introductory statement.
- C. a long lead-in.
- D. strong business writing.
Câu 10. Neil must develop a proposal for his supervisor that will describe the cost savings for an automated call center. Where should he begin?
- A. Writing the proposal
- B. Locating other proposals that he can copy
- C. Researching the proposal
- D. Determining an appropriate layout
Câu 11. Which of the following best avoids a long lead-in?
- A. Yes, we will send the information you requested.
- B. This is to advise you that we will send the information you requested.
- C. You may be interested to learn that we will send the information you requested.
- D. I am writing this letter to inform you that we will send the information you requested
Câu 12. Before composing a business document, you should gather information that will answer which of these questions?
- A. Will I have enough time to complete thorough research?
- B. What is the receiver to do?
- C. What information will be the easiest to locate?
- D. How will I use this information?
Câu 13. It is important to avoid long lead-ins because
- A. they are grammatically incorrect.
- B. conciseness is enhanced through long lead-ins.
- C. the reader is delayed from reaching the meaning of the sentence.
- D. they result in faulty parallelism.
Câu 14. Which statement is accurate?
- A. Proofreading involves using only a spell checker.
- B. Revision should always occur after you have completed writing.
- C. Business messages must be clear, concise, and readable.
- D. Revising and proofreading involve the same steps.
Câu 15. There are 15 candidates who applied for the job opening is an example of a sentence with
- A. concise wording.
- B. a wordy prepositional phrase.
- C. a filler.
- D. faulty parallelism.
Câu 16. Which of the following is true about writing and revising business documents?
- A. Rarely is the first version satisfactory, but usually the second version is excellent.
- B. Experts say only amateurs expect writing perfection on the first try.
- C. Revision is not necessary for informal documents such as internal memos or e-mail messages.
- D. The real work of revision should happen in the writing stage as you select words and form sentences.
Câu 17. Which of the following is a redundant expression?
- A. Uniquely combined
- B. Recent facts
- C. Fundamental difference
- D. Absolutely essential
Câu 18. Which of the following statements about communication in the workplace is most accurate?
- A. Today's workplaces are nearly all paperless; employees conduct business with digital media and communicate only with electronic messages.
- B. Most employees exchange documents and complete projects on the Web, but only management creates content, reviews products, or edits projects.
- C. More data are stored on and accessed from PDAs and individual computers rather than on the Internet or a network.
- D. Although today's workplaces are still far from paperless, increasingly information is exchanged electronically and on the go.
Câu 19. Which sentence avoids redundant expressions?
- A. It is absolutely essential that our accounting records are accurate.
- B. Let's not repeat our competitor's mistakes.
- C. Please refer back to the June financial statements.
- D. I want to thank each and every stockholder.
Câu 20. Businesses are storing and accessing ever more data along with software in remote network clusters. This process of remote storage is called
- A. community sourcing.
- B. networking.
- C. cloud computing.
- D. data dumps.
Câu 21. What is the current advice on the use of a greeting on business e-mail?
- A. Omit greetings because they make an e-mail appear too casual.
- B. Add a greeting only when forwarding an e-mail with a lengthy header.
- C. Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
- D. Begin with a greeting to provide a visual cue and to show friendliness.
Câu 22. Which of the following statements best describes the use of letters, e-mails, and memos in business today?
- A. Businesses use memos to deliver positive messages internally and externally, but they use a formal business letter to deliver negative messages.
- B. E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues.
- C. Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization.
- D. Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.
Câu 23. If a coworker is using company computers to communicate with family members, what is the best advice?
- A. Send e-mail to family or friends if you wish because the employer can't monitor non-business e-mail anyway.
- B. Use company computers for e-mail and shopping, but don't visit any gambling sites.
- C. Don't use company computers for personal matters.
- D. Be certain to complete all personal communication during break time.
Câu 24. Although e-mail is incredibly successful for both internal and external communication, you should still use letters when
- A. you need immediate feedback.
- B. the message must reach your reader very quickly.
- C. formality and sensitivity are essential.
- D. you have too little time to proofread.
Câu 25. If you have to send a long message via e-mail, what is the best advice?
- A. Place all information in the body of the e-mail message.
- B. Attach a separate document to the e-mail message, leaving the body of the message blank.
- C. Attach a document to the e-mail message, including identifying information in the body of the e-mail.
- D. Send it another way because you should not send attachments via e-mail.
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