Quản trị học - Chapter 1: Managers and You in the Workplace
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Câu 1. In today's workplace, ________.
- A. women are more likely than men to be promoted into management
- B. many employees perform work that in the past was considered managerial activities
- C. women tend to be more effective supervisors than men
- D. most organizations have eliminated the title of manager
Câu 2. Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.
- A. performing clerical duties
- B. personal achievement
- C. helping others accomplish their work goals
- D. supervising groups rather than individual employees
Câu 3. An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.
- A. an assembly line worker
- B. a laborer
- C. a manager
- D. a salesperson
Câu 4. As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization.
- A. directors
- B. managers
- C. subordinates
- D. line workers
Câu 5. The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.
- A. traditional committee structure
- B. traditional pyramid structure
- C. modern matrix structure
- D. flexible structure
Câu 6. First-line managers are typically those who ________.
- A. perform the same work as the people they manage but earn more money
- B. are typically involved with producing the organization's products or providing its service
- C. are at the top of the organizational chart
- D. are the first persons new hires meet
Câu 7. Supervisor is another name for ________.
- A. team leader
- B. middle manager
- C. first-line manager
- D. top manager
Câu 8. A ________ is an example of a first-line manager.
- A. division manager
- B. store manager
- C. regional manager
- D. shift manager
Câu 9. Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.
- A. top manager
- B. nonmanagerial employee
- C. middle manager
- D. first-line manager
Câu 10. Managers with titles such as regional manager, project leader, or division manager are ________.
- A. first-line managers
- B. top managers
- C. production managers
- D. middle managers
Câu 11. Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________.
- A. top managers
- B. middle managers
- C. supervisors
- D. first-line managers
Câu 12. ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
- A. Middle managers
- B. Top managers
- C. Production managers
- D. Research managers
Câu 13. Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.
- A. first-line manager
- B. middle manager
- C. top manager
- D. nonmanager
Câu 14. ________ have titles such as executive vice president, chief operating officer, and chief executive officer.
- A. Supervisors
- B. Middle managers
- C. First-line managers
- D. Top managers
Câu 15. Kenneth is a vice president of operations. His position would be regarded as a ________.
- A. top manager
- B. supervisor
- C. middle manager
- D. first-line manager
Câu 16. Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work in the merged firm. The pre-merger firms, and the merged firm, are each examples of ________.
- A. strategic partnerships
- B. coalitions
- C. organizations
- D. affinity groups
Câu 17. Time should be considered a(n) ________ resource.
- A. abundant
- B. diminishing
- C. limited
- D. renewable
Câu 18. One method to become more efficient in managing your time is to ________.
- A. classify each activity or task as A, B, or C
- B. schedule more in one day than you can reasonably expect to finish
- C. enlist the aid of a management coach to keep you on task
- D. shorten deadlines so you will be pressed to complete tasks early
Câu 19. Technology makes it easier to stay connected but ________.
- A. there is always the risk of security breaches and the theft of information necessary for good time management practices
- B. it raises expectations on the part of those to whom we are connected
- C. technology fails, batteries lose power, and their effectiveness wanes
- D. it also presents constant distractions, making it difficult to stay on task
Câu 20. Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.
- A. planning
- B. organizing
- C. leading
- D. controlling
Câu 21. Donald's ability to complete activities efficiently and effectively with and through other people is known as ________.
- A. management
- B. leadership
- C. entrepreneurship
- D. delegation
Câu 22. ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.
- A. Leading
- B. Managing
- C. Planning
- D. Organizing
Câu 23. Which one of the following is an example of an efficient manufacturing technique?
- A. Reducing the amount of scrap created in the process of making a product.
- B. Increasing the amount of time to manufacture products.
- C. Increasing product reject rates.
- D. Meeting customers' rigorous demand.
Câu 24. Wasting resources is considered to be an example of ________.
- A. inefficacy
- B. ineffableness
- C. inefficiency
- D. ineffectiveness
Câu 25. An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer increased its ________.
- A. equity
- B. efficiency
- C. effectiveness
- D. effort
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