TOEIC 3
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Câu 1. How will Starr Transportation most likely use information they collect from the form?STARR TransportationThank you for using Starr Transportation. In a concerted effort to better serve our customers, we'd like your opinion about your most recent experience with us. Please take a moment to fill out the following survey and mail it to us in the enclosed self-addressed, stamped envelope by May 28.Date: May 20 | Customer Name: V.N. Chen | Phone: 603-555-0143Date and description of service:April 12-transport from Carroll Corporation to Franklin Airport.April 25-transport from Franklin Airport to my...
- A. To create effective marketing materials
- B. To plan time-saving driving routes
- C. To determine employee promotions
- D. To improve customer service
Câu 2. What did Mr. Chen indicate about the vehicle?(Based on the Starr Transportation survey form: Vehicle - Spaciousness: 3; Cleanliness: 4.)
- A. It was a bus.
- B. It was very clean.
- C. It was too large.
- D. It was difficult to drive.
Câu 3. What does Mr. Chen indicate about the service he received?(Based on the Starr Transportation survey form.)
- A. The trip from Centerville took too long.
- B. The reservation process was confusing.
- C. The driver arrived later than scheduled.
- D. The vehicle was too small to fit his luggage.
Câu 4. What is the purpose of the memorandum?MEMORANDUMSmart HR board of directors would like to announce the upcoming promotion of Ms. Carolyn Schmitt. Ms. Schmitt will officially be our new Chief Financial Officer (CFO) on July 22nd. -[1]- Her career started at our company's Accounting Department 10 years ago. -[2]-. She then gradually grown from an intern accountant to the position of Accounting Lead. -[3]-. We strongly believe that she will accept the new responsibility with all of her devotion and vision.The management board of Smart HR will hold a company reception to officially announce the ne...
- A. To send official invitations to a company event
- B. To outline requirements for a position in the management board
- C. To announce a newly-promoted chief executive
- D. To provide rationale for an upcoming promotion
Câu 5. What can be inferred about the position of CFO at Smart HR?MEMORANDUMSmart HR board of directors would like to announce the upcoming promotion of Ms. Carolyn Schmitt. Ms. Schmitt will officially be our new Chief Financial Officer (CFO) on July 22nd. -[1]- Her career started at our company's Accounting Department 10 years ago. -[2]-. She then gradually grown from an intern accountant to the position of Accounting Lead. -[3]-. We strongly believe that she will accept the new responsibility with all of her devotion and vision.The management board of Smart HR will hold a company reception to offic...
- A. A demanding position that requires expertise, dedication and vision
- B. A position appointed by the corporate management board
- C. A company reception is hosted to launch the official news
- D. All of the above
Câu 6. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?"With all the expertise she has gained in the past decade, it is hard to find any better candidate for our CFO position."MEMORANDUMSmart HR board of directors would like to announce the upcoming promotion of Ms. Carolyn Schmitt. Ms. Schmitt will officially be our new Chief Financial Officer (CFO) on July 22nd. -[1]- Her career started at our company's Accounting Department 10 years ago. -[2]-. She then gradually grown from an intern accountant to the position of Accounting Lead. -[3]-. We strongly b...
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Câu 7. Who most likely is Mr. Lee?Dear Mr. Lee,As a newly elected member of your city government, I am sponsoring the first Merritville Citizens' Forum. Please join us at 3 P.M., on Saturday, June 20, in the city conference hall. The upcoming forum will give us a chance to talk about the issues that are important to citizens and local businesses in Merritville. Those attending will be able to raise issues, ask questions, and discuss the future of our city. The afternoon will conclude with a performance by the Jefferson High School saxophone club.This Citizens' Forum will be the first in a series, and...
- A. A resident of Merritville
- B. A member of the saxophone club
- C. A presenter at a business conference
- D. A member of the Jefferson City Council
Câu 8. What is the purpose of the upcoming event?Dear Mr. Lee,As a newly elected member of your city government, I am sponsoring the first Merritville Citizens' Forum. Please join us at 3 P.M., on Saturday, June 20, in the city conference hall. The upcoming forum will give us a chance to talk about the issues that are important to citizens and local businesses in Merritville. Those attending will be able to raise issues, ask questions, and discuss the future of our city. The afternoon will conclude with a performance by the Jefferson High School saxophone club.This Citizens' Forum will be the first i...
- A. To announce new city legislation
- B. To launch a campaign for reelection
- C. To show support for local schools
- D. To hear the concerns of citizens
Câu 9. Who is making the invitation?Dear Mr. Lee,As a newly elected member of your city government, I am sponsoring the first Merritville Citizens' Forum. Please join us at 3 P.M., on Saturday, June 20, in the city conference hall. The upcoming forum will give us a chance to talk about the issues that are important to citizens and local businesses in Merritville. Those attending will be able to raise issues, ask questions, and discuss the future of our city. The afternoon will conclude with a performance by the Jefferson High School saxophone club.This Citizens' Forum will be the first in a series, a...
- A. An association of businesses
- B. The head of the local high school
- C. A representative of the city government
- D. A conference chairperson
Câu 10. What is the purpose of the e-mail?From: To: Subject: WelcomeDate: October 10thWarmly welcome to Edinburg Ice Hockey Society. It is our delight to have you in our emerging group of new members. Please go over and get yourself familiarized with the Society's following policies. -[1]-• Only the standard hockey sticks are allowed on the ice rink. Please refrain from bringing any other sub-standard substitutes into the Society. This is to ensure the best quality of each ice hockey match.• Food and beverages are strictly prohibited as they might damage the ice rink quality and the venue hygienic con...
- A. To assign exercising spaces to the society's members
- B. To explain the society's policies to its newly-recruited members
- C. To arrange a yearly competition for members
- D. To provide compensation details to recently-recruited members
Câu 11. The word "substitutes" in paragraph 2 is closest in meaning to?
- A. alternative
- B. proxy
- C. relief
- D. replacement
Câu 12. What is NOT indicated about Edinburg Ice Hockey Society?
- A. It has uniformed staff that are always available.
- B. It offers patrons the use of dressing rooms.
- C. It allows members to bring standard equipment of their own.
- D. Its yearly seasonal competition is open to any society members.
Câu 13. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?"These policies are adopted to ensure that every member will have an enjoyable and wonderful time with the sport they love."
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Câu 14. What is the main purpose of the letter?January 31Professor Vijay RajnathanSchool of Business CommunicationGriffith UniversityVancouver, CanadaDear Professor Rajnathan,I am writing on behalf of Alamore Industries in Durham, England. I have recently read many positive reviews of your book Communication and Sales and colleagues have spoken highly of your motivational presentations. As director of sales, I would like to invite you to speak to our sales representatives at this year's Alamore Industries Sales Conference. Alamore Industries produces a line of high-quality office furniture at our Birm...
- A. To extend an invitation to speak at an event
- B. To advertise the opening of a new London hotel
- C. To register for a sales conference
- D. To place an order for furniture
Câu 15. Who is Simon Mawson?
- A. The director of sales at Alamore Industries
- B. The conference manager at the Bridgewater
- C. An educator in Vancouver, Canada
- D. A factory manager in England
Câu 16. What is NOT true about Vijay Rajnathan?January 31Professor Vijay RajnathanSchool of Business CommunicationGriffith UniversityVancouver, CanadaDear Professor Rajnathan,I am writing on behalf of Alamore Industries in Durham, England. I have recently read many positive reviews of your book Communication and Sales and colleagues have spoken highly of your motivational presentations. As director of sales, I would like to invite you to speak to our sales representatives at this year's Alamore Industries Sales Conference. Alamore Industries produces a line of high-quality office furniture at our Birm...
- A. He is a professor.
- B. He is an author.
- C. He is a salesperson.
- D. He is a motivational speaker.
Câu 17. Where will the conference take place?(Based on the letter from Simon Mawson to Professor Vijay Rajnathan: the conference will take place from April 12 to 14 at the Bridgewater, a hotel and conference center located in central London; Alamore Industries is in Durham, its factory is in Birmingham and its distribution center is in Leeds.)
- A. In Durham
- B. In London
- C. In Birmingham
- D. In Leeds
Câu 18. What is the purpose of the article?Valuables Found on BeachSeptember 20—A gold ring valued at $1,200 was found during storm cleanup at Avondale Beach on Saturday morning. This was only one of many objects retrieved from the sand over the weekend by the Kirkland Sanitation Department. —[1]—. In preparation for Friday's fireworks show, municipal cleaning crews combed the beach on Saturday and Sunday to remove debris washed up by Thursday night's storm.Crew member Liam O'Donnell, who has worked every storm cleanup for the last five years, said, "You wouldn't believe some of the things we find. La...
- A. To report the weather
- B. To describe a cleanup effort
- C. To advertise jewelry
- D. To announce an annual auction
Câu 19. What is suggested about Mr. O'Donnell?(Based on the article "Valuables Found on Beach": Liam O'Donnell is a crew member who has worked every storm cleanup for the last five years for the Kirkland Sanitation Department.)
- A. He works for the city
- B. He owns a gold ring.
- C. He was hired last month.
- D. He lost an item at the beach.
Câu 20. What is stated about Avondale Beach?(Based on the article "Valuables Found on Beach": cleaning crews combed the beach in preparation for Friday's fireworks show.)
- A. It rents umbrellas to beachgoers.
- B. It has a network of biking trails.
- C. It was closed for 90 days.
- D. It will host a fireworks show.
Câu 21. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?"They are kept here for up to 90 days."(Based on the article "Valuables Found on Beach": position [4] comes right after "All valuables found by city cleaning crews are taken to the Kirkland Community Center." and before "During that time, anyone who has lost an item can look for it...")
- A. [1]
- B. [2]
- C. [3]
- D. [4]
