ALL Accor+ Explorer Training Assessment
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Xem trước 20/20 câu hỏi trong đề. Bấm Vào thi để làm bài trực tuyến, được chấm điểm và xem đáp án chi tiết.
Câu 1. How many Stay Plus nights does an ALL Accor+ Explorer member receive annually?
- A. 4 nights
- B. 3 nights
- C. 1 night
- D. 2 nights
Câu 2. Is a Stay Plus night always applied to the most expensive night of a stay?
- A. Only for long stays
- B. Only for weekends
- C. True
- D. False
Câu 3. For a group of 11–20 diners, what is the maximum dining discount stated in the PowerPoint?
- A. 10%
- B. 20%
- C. 30%
- D. 15%
Câu 4. What dining discount is stated for a group of 9 diners?
- A. 30% food and 30% beverage
- B. 10% food and 15% beverage
- C. 10% food and 30% beverage
- D. 30% food and 15% beverage
Câu 5. Which benefit is NOT available to Explorer members in Asia Pacific according to the PowerPoint?
- A. 15% off drinks for up to 10 diners
- B. 2 free nights annually
- C. Free mini-bar
- D. 30% off dining for up to 10 diners
Câu 6. Which drink category is excluded from the 15% drinks discount?
- A. Alcoholic drinks
- B. Coffee
- C. All drinks are excluded
- D. Beer
Câu 7. What global accommodation benefit is stated for ALL Accor+ Explorer members?
- A. 2 free global nights
- B. 15% off public rate
- C. 15% off drinks
- D. 20% off rack rates
Câu 8. Which ALL Accor status is stated as possible for an Explorer member?
- A. Gold and above
- B. Silver and above
- C. Classic and above
- D. Gold only
Câu 9. An Explorer member is dining with 2 friends and chooses a set menu. What dining discount is stated?
- A. 30%
- B. 50%
- C. 10%
- D. No discount
Câu 10. An Explorer member tries to use two Explorer cards at the same table to double the dining discount. What should the hotel do?
- A. Refuse service
- B. Allow both cards to be used
- C. Inform the member that only 1 card is accepted per table
- D. Apply the higher discount
Câu 11. Which of the following is an INTERNAL way to promote ALL Accor+ Explorer within the hotel?
- A. Videos on guest-room TVs
- B. Brochures on the guest counter
- C. Training
- D. Welcome letters in rooms
Câu 12. Where should ALL Accor+ Explorer brochures and flyers be displayed as part of INTERNAL promotion?
- A. In both Front of House and Back of House
- B. Only at the restaurant entrance
- C. Only at the front desk
- D. Only in guest rooms
Câu 13. Which promotional method is specifically listed under EXTERNAL promotion?
- A. Welcome letters in rooms
- B. Training
- C. Hotel Play Book
- D. Back-of-House flyers
Câu 14. Which combination contains only EXTERNAL promotion methods listed in the PowerPoint?
- A. Welcome letters in rooms and guest-facing videos
- B. Training and Back-of-House brochures
- C. Back-of-House flyers and training
- D. Training and Hotel Play Book
Câu 15. Which communication channel is explicitly mentioned as an EXTERNAL way to promote ALL Accor+ Explorer?
- A. Internal staff meeting
- B. Email and verbal communication
- C. Back-of-House training
- D. Staff-only briefing
Câu 16. A hotel wants staff to become more familiar with ALL Accor+ Explorer before promoting it to guests. Which approach from the PowerPoint directly supports this goal?
- A. Guest counter flyers only
- B. Training
- C. Welcome letters in rooms
- D. Guest-room TV videos
Câu 17. A hotel is preparing guest-facing materials for ALL Accor+ Explorer. Which set follows the external promotion method?
- A. Training, Hotel Play Book and Back-of-House flyers
- B. Welcome-screen videos, room welcome letters, brochures and flyers on the counter
- C. Hotel Play Book, training and staff briefing
- D. Training, room welcome letters and Back-of-House flyers
Câu 18. Which statement correctly combines two Explorer membership benefits?
- A. 4 annual Stay Plus nights and 20% off public rate
- B. 1 annual Stay Plus night and 30% off public rate
- C. 3 annual Stay Plus nights and 10% off public rate
- D. 2 annual Stay Plus nights and 15% off public rate
Câu 19. A guest asks about Explorer dining benefits. Which statement best matches the PowerPoint?
- A. All dining is always free for Explorer members
- B. The same discount applies regardless of group size
- C. Dining discounts can apply to groups, with specific limits and percentages
- D. Two Explorer cards can always be combined at one table
Câu 20. Which statement best reflects the hotel's overall approach to promoting ALL Accor+ Explorer?
- A. Combine internal staff awareness with multiple guest-facing communication channels
- B. Use only guest-room materials and ignore internal staff awareness
- C. Promote the programme only when a guest specifically asks
- D. Use only staff training and avoid guest-facing communication
