CSA Admin_1
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Câu 1. What section on a task record would you use to see the most recent update made to a record?
- A. Journal
- B. Audit Log
- C. Timeline
- D. Activity
Câu 2. What are examples of UI actions, relating to lists? Choose 4 answers
- A. list buttons
- B. list context menu
- C. list choices
- D. list links
- E. lists overwrite
Câu 3. Which feature allows you to automate business logic for a particular application or process such as approvals, tasks, notifications, and record operations?
- A. Flows/ Flow Desinger
- B. Action Sequences
- C. Flow Diagrams
- D. Action Sets
- E. Task Flows
Câu 4. When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
- A. Input runtime value
- B. Trigger runtime value
- C. Starting runtime value
- D. Data pill runtime value
- E. Sequence runtime value
Câu 5. The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?
- A. Create Order Guide
- B. Create Record Producer
- C. Create Requested Item
- D. Create On-boarding Bot
Câu 6. Which resource would you use to determine if a specific user contribute to a particular knowledge base?
- A. User Criteria Diagnostics
- B. sn_kb_author Role
- C. User Creteria Job Log
- D. Knowledge Authoe Group
- E. KB Author Checker
Câu 7. If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
- A. No users
- B. Itil users
- C. Users with kb_user role
- D. Any user with an article's permalink
- E. Any active user
Câu 8. While showing a customer their incident form, they ask to change the priority field title to display their internal terminology P value. how would you do that? choose 2 answers?
- A. right click on priority and select configure dictionary
- B. right click on priority and select configure label
- C. right click on priority and select configure display settings
- D. right click on priority and select configure column
Câu 9. What access does a user need to be able to import articles to a knowledge base?
- A. Can import
- B. sn_knowledge_import
- C. sn_knowledge_contribute
- D. Can contribute
Câu 10. Which control the publishing and retiring process for knowledge article?
- A. State Lifecycle
- B. Workflows
- C. Approval Definitions
- D. Workfow Designer
Câu 11. What is an advantage of defining relationship types between CI Classes?
- A. Improves data quality as the CIs will automatically be related when the CMDB is activated.
- B. It prevents users from relating CIs incorrectly.
- C. It automates the loading of the CI Dependency view.
- D. Makes relating CIs easier because predefined relationships suggest which types of CIs should be
Câu 12. When using the CI Dependency View, how would you view the relationship between one CI and another CI?
- A. Click on plus to expand cluster
- B. Click down arrow, View Relationship
- C. Hover on connection line
- D. Right click, View Relationship
- E. Right click on connection line, View Relationship form
Câu 13. Of the Ci tables, which is a base table of the CMDB hierarchy?
- A. ECMDB
- B. Cmdb_rel_ci
- C. Cmdb_ci
- D. cmdb
- E. Ecmdb_rel_ci
Câu 14. What table acts as a staging area for records imported from a data source?
- A. Transform Table
- B. Staging Table
- C. Import Set Row Table
- D. Temp Table
Câu 15. Which field (or fields) is used as a unique key during Imports?
- A. Coalesce Fields
- B. Sys IDs
- C. Match Fields
- D. Key Field
Câu 16. What module enables an administrator to define destinations for imported data on any ServiceNow table?
- A. Field Transform.
- B. Schema Map.
- C. Import Map.
- D. Transform Map
Câu 17. The customer wants all users to have access to the records in the offerings table. what setting on access control definition would you use to grant access to all of the offering table records?
- A. Offering. None
- B. None. Offering
- C. Offering. Name
- D. Offering
Câu 18. A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
- A. Key Performance indicators.
- B. Scheduled Reports, a custom snapshot table, and a Trend report.
- C. Scheduled Reports, a custom snapshot table, and a Projection report.
- D. Performance Analytics.
- E. Scheduled Reports and Excel
Câu 19. Which component of a table contains a piece of data for one record?
- A. Datapoint
- B. Item
- C. Factor
- D. Element
- E. Field
Câu 20. What do you click when you have made modifcations to your report, and you want to see the results without saving?
- A. Run
- B. Execute
- C. Test
- D. Preview
- E. try it
Câu 21. The report designer contains different sections for configuring your report. which section is used to specify grouping and calculations to be run against the data?
- A. Data
- B. Format
- C. Configure
- D. Style
- E. Group by
Câu 22. What section on the notes tab shows the history of the work documented on the record?
- A. journal
- B. activity
- C. timeline
- D. audit log
- E. diary
Câu 23. Your customer wants to update a notification, so it is sent to the Caller, and also to the Manager of the Caller. how would you approach this requirement?
- A. A. Se Who will receive to Subcribable.
- B. On the Send to tab, add Caller field dot walk to Caller's Manager to add Manager.
- C. Create workfow and include a notifcation in the workfow.
- D. On Who will receive tab select Copy Manager check box.
- E. On Who will recive tab, add Caller field dot walk to Caller's Manager to add Manager.
Câu 24. An IT User calls the service desk Because they need to work on task records. all they can see his self-service on their homepage when they log into the service now instance. what issue could explain this? Choose 2 answers?
- A. their user record was not approved by their managers
- B. that user account does not belong to any group which contains the ITIL role.
- C. their user account is not logged in property
- D. their user account does not have itil role
- E. That user account failed LDAP authentication
Câu 25. What type of rules specify which user groups are responsible to work on different types of tasks?
- A. On call
- B. Assignment
- C. Routing
- D. Calendar
- E. Escalation
… và còn 184 câu nữa. Bấm Vào thi phía trên để làm toàn bộ 209 câu và xem đáp án.
